1. Introduction

Welcome to Code Cure Lab ("CCL," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website at codecurelab.com (the "Platform") and all related services, including custom software development, subscription plans, and digital deliverables (collectively, the "Services").

By creating an account, placing an order, or otherwise using our Platform, you agree to be bound by these Terms. If you do not agree, you must not use the Services. These Terms constitute a legally binding agreement between you ("Client," "you," or "your") and Code Cure Lab.

2. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use our Services. By using the Platform, you represent and warrant that you have the legal capacity to enter into a binding contract. If you are using the Services on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

3. Account Registration

To access certain features, you must register for an account. You agree to provide accurate, current, and complete information and to update such information as necessary. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use.

We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or engage in fraudulent or abusive behavior.

4. Services Overview

4.1 Custom Software Development (Gig-Based Orders)

We offer project-based software development services across multiple categories, including but not limited to: AI & Machine Learning, Computer Vision, Web Development, Full Stack Development, Mobile App Development, API Development, UI/UX Design and Data Science. Each service listing specifies the scope, estimated delivery time and pricing.

4.2 Subscription Services

We offer recurring subscription plans (monthly and yearly) for ongoing services such as website maintenance, hosting & infrastructure management and social media management. Subscription details, pricing, and billing cycles are specified on the relevant service pages.

5. Orders and Project Scope

When you place an order, you agree to the scope, deliverables, timeline and pricing as described in the service listing or as mutually agreed upon via quote. Any changes to scope after an order is placed may result in adjusted pricing and timeline, which will be communicated and must be agreed upon before work proceeds.

We will provide a dedicated communication channel (project chat) for each order where requirements, updates, files and feedback are exchanged.

6. Pricing and Payment

6.1 Pricing

All prices are listed in United States Dollars (USD) unless otherwise specified. We reserve the right to change pricing at any time, but changes will not affect orders already placed and confirmed.

6.2 Milestone-Based Payments (Gig Orders)

Gig-based orders use a milestone payment structure divided into three stages:

• Initial Payment (20%): Due upon order placement to initiate the project.
• Milestone 1 (40%): Due upon delivery and your approval of the first major milestone.
• Milestone 2 (40%): Due upon delivery of the final milestone before project completion.

Work on subsequent milestones will not proceed until payment for the current milestone is completed.

6.3 Subscription Payments

Subscription services are billed on a recurring basis (monthly or yearly) at the start of each billing cycle. Payments are processed automatically through our payment processor. You authorize us to charge your payment method on each renewal date until you cancel.

6.4 Payment Processing

Payments are processed by our authorized payment processor, Paddle.com Market Limited ("Paddle"), which acts as the Merchant of Record for transactions. By making a purchase, you also agree to Paddle's terms of service. Paddle handles all payment processing, tax calculation, invoicing and compliance with regional tax laws (including VAT, sales tax and GST) on our behalf.

6.5 Taxes

All applicable taxes are calculated and collected by Paddle at checkout based on your location. The final amount charged may include applicable taxes as required by law.

7. Refund and Cancellation Policy

7.1 Gig-Based Orders

Gig-based projects are paid in stages. All payments are non-refundable once collected, including the initial payment and each milestone payment. By paying a stage, you acknowledge that the corresponding work for that stage has been earned.

• Initial payment: We do not offer refunds on the initial payment. It secures your place in our pipeline and covers project setup and commencement of work.
• Milestone payments: Each installment (including Milestone 1 and the final payment) is due when that milestone is completed and delivered according to the order. Once you pay for a milestone, that payment is non-refundable. Fees reflect work completed and delivered for that stage.
• Revisions: If deliverables do not meet the agreed-upon specifications, we will provide a reasonable number of revision rounds at no additional charge, as stated in the applicable service listing. Revisions are the primary remedy for specification gaps; they do not create a right to a refund of amounts already paid.
• Stopping or abandoning the project: If you are still not satisfied after revisions, or you choose to end the relationship for any reason, you may abandon the project. We do not refund any amounts you have already paid. We will provide you with all work product and deliverables produced up to the point you stop or abandon the project, subject to your continued compliance with these Terms and any confidentiality obligations.
• Statutory rights: Nothing in this section limits any non-waivable rights you may have under applicable consumer protection law.

7.2 Subscription Cancellation

• You may cancel your subscription at any time through your account dashboard or by contacting us.
• Cancellation stops future renewals. It does not obligate us to refund fees you have already paid.
• Cancellation takes effect at the end of the current billing period. You will continue to receive service until the end of the period you have already paid for.
• Monthly subscriptions: each monthly charge is non-refundable once collected. We do not refund unused days or partial months, including for dissatisfaction or non-use.
• Yearly (annual) subscriptions: once the annual fee is charged, it is final and non-refundable. There is no pro-rated refund, cooling-off refund, or refund for dissatisfaction. Cancellation applies only to renewal: you keep access for the full prepaid year and the subscription will not renew for the next term.
• We do not offer refunds on subscription fees except where we are required to provide one by applicable law.

7.3 Refund Process and Exceptions

For gig-based orders, refunds of milestone or initial payments are not offered except as described in Section 7.1 or where required by law. Subscription fees are non-refundable as described in Section 7.2 except where required by law. Billing disputes or clear processing errors may be raised through support; any refund that we are legally required to make or that we expressly confirm in writing will be processed through Paddle. The time for refunded funds to reach your account depends on Paddle, your bank and your card network; in practice this often ranges from 30 days to 6 months and is outside our control.

8. Intellectual Property

8.1 Ownership of Deliverables

Upon receipt of full payment for a completed order, all intellectual property rights in the custom deliverables created specifically for you are transferred to you. This includes source code, designs, documentation and other materials produced as part of your order.

8.2 Pre-Existing IP and Tools

We retain all rights to pre-existing intellectual property, proprietary tools, frameworks, libraries, and methodologies that we may use in delivering the Services. Where such pre-existing IP is incorporated into your deliverables, we grant you a non-exclusive, perpetual, royalty-free license to use it as part of the delivered project.

8.3 Open-Source Components

Deliverables may incorporate open-source software components. Such components remain subject to their respective open-source licenses. We will inform you of any material open-source dependencies included in your project.

8.4 Portfolio Rights

Unless you request otherwise in writing, we reserve the right to display general descriptions and non-confidential aspects of completed projects in our portfolio and marketing materials.

9. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of a project. This includes, but is not limited to, business strategies, technical specifications, source code, credentials and any information marked as confidential. This obligation survives the termination of any order or business relationship for a period of two (2) years.

10. Client Responsibilities

You agree to:

• Provide clear, complete and timely project requirements and feedback.
• Supply all necessary materials, access credentials and approvals required for project execution.
• Respond to milestone reviews and communications within a reasonable timeframe.
• Not use the Services for any unlawful purpose or to develop software intended for illegal activities.
• Ensure that any materials you provide do not infringe upon third-party intellectual property rights.

11. Delivery and Acceptance

Estimated delivery timelines are provided in good faith and may vary based on project complexity and your responsiveness. We will communicate any anticipated delays promptly. Deliverables are considered accepted if you do not raise objections within 7 business days of delivery.

12. Service Level Agreement (SLA)

This Section 12 forms part of these Terms and Conditions and describes service levels, operational targets, maintenance policies, and exclusions applicable to the Platform and Services. In case of conflict between this Section 12 and the main body of these Terms, the main body of these Terms controls unless otherwise required by applicable law.

12.1 Purpose and Scope

This SLA applies to website availability, account access, messaging/chat features, notifications, uploads, project dashboards, and related software functions offered by Code Cure Lab.

12.2 Services Provided on an "As Available" Basis

The Services are provided on an "as is" and "as available" basis. We use commercially reasonable efforts to operate and maintain the Platform, but we do not guarantee uninterrupted, error-free, latency-free, or always-on operation.

12.3 Availability Targets Are Operational Goals, Not Warranties

Any published uptime or performance target is an operational objective only and does not create a guarantee, service warranty, strict uptime undertaking, liquidated damages obligation, refund right, or automatic credit unless expressly agreed in a separate written agreement signed by both parties.

12.4 Planned and Emergency Maintenance

• We may perform planned, preventive, corrective, or emergency maintenance at any time.
• Maintenance may temporarily degrade or interrupt the Services in whole or in part.
• Maintenance windows are excluded from any service-level measurement.
• Emergency maintenance for security, compliance, infrastructure stability, or vendor dependencies may occur without prior notice.

12.5 Events and Dependencies Outside Our Control

We are not responsible for service interruption, delay, degradation, or failure resulting from events outside our reasonable control, including:

• Cloud hosting, CDN, DNS, ISP, backbone, regional routing, or data center failures.
• Third-party platform/provider outages (including auth, payment, messaging, email, push, analytics).
• Power, telecom, hardware, or infrastructure incidents.
• Cybersecurity incidents, DDoS attacks, malicious traffic, or abuse mitigation controls.
• Government actions, legal restrictions, force majeure, natural disasters, war, civil unrest, pandemics.
• Client-side issues (user device, browser, local network, misconfiguration, or user error).

12.6 Security and Stability Controls

To preserve platform integrity and safety, we may at our sole discretion suspend, throttle, queue, limit, block, or otherwise control traffic, features, integrations, or accounts. Such controls may be applied with or without prior notice and do not constitute breach where reasonably implemented for security, legal, operational, or abuse-prevention reasons.

12.7 Incident Response and Restoration

We will use commercially reasonable efforts to investigate and restore impacted services. Recovery sequence, timelines, and technical remediation methods are determined by us based on severity, security, and dependency constraints. Unless separately contracted in writing, no specific RTO/RPO commitment applies.

12.8 Message, Notification, and Real-Time Delivery Limitations

• Real-time events and notifications operate on a best-effort basis and may be delayed, deduplicated, or dropped.
• Push/browser notifications depend on third-party operating systems, browser vendors, and network conditions and are not guaranteed for every event.
• During failover, incident, cache recovery, or network instability, ordering/latency variations or temporary synchronization differences may occur.

12.9 No Automatic Service Credits or Penalties

Unless explicitly agreed in a separate signed writing, no automatic service credits, rebates, penalties, or compensation apply for downtime, interruptions, degraded performance, delayed delivery, or maintenance.

12.10 Exclusions from Service-Level Calculations

Any internal or external service-level calculations exclude, without limitation:

• Planned or emergency maintenance windows.
• Third-party or upstream dependency failures.
• Client-side failures or client-environment constraints.
• Security, abuse, fraud, legal/compliance, or enforcement actions.
• Beta, trial, preview, pilot, or experimental features.

12.11 Limitation of Liability Under This SLA

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages arising from service interruptions, outages, degradations, delays, maintenance, or third-party dependency failures. Any direct liability remains strictly limited by Section 14 (Limitation of Liability) of these Terms.

12.12 Sole and Exclusive Remedy

Unless required by applicable law or separately agreed in signed writing, your sole and exclusive remedy for service-level dissatisfaction is to discontinue use of the Services and/or cancel future renewals in accordance with these Terms.

12.13 Updates to This SLA Section

We may update this SLA Section from time to time. Updated versions are effective when posted on the Platform, unless a later effective date is specified. Continued use of the Services constitutes acceptance of the updated section.

13. Warranties and Disclaimers

13.1 Service Warranty

We warrant that our Services will be performed in a professional and workmanlike manner consistent with industry standards. For a period of 30 days after final delivery, we will fix bugs or defects in the delivered code that deviate from the agreed specifications at no additional cost.

13.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL OTHER WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CODE CURE LAB'S TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, REGARDLESS OF WHETHER WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

15. Indemnification

You agree to indemnify, defend and hold harmless Code Cure Lab, its officers, employees and agents from any claims, damages, losses, liabilities and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any rights of a third party; or (d) any content or materials you provide to us.

16. Termination

We may suspend or terminate your access to the Platform at any time if you violate these Terms, engage in fraudulent activity, or for any other reason at our sole discretion, with or without notice. Upon termination, your right to use the Platform ceases immediately. Provisions that by their nature should survive termination (including intellectual property, confidentiality, limitation of liability, and indemnification) shall survive.

17. Dispute Resolution

Any disputes arising out of or relating to these Terms or the Services shall first be attempted to be resolved through good-faith negotiation between the parties. If negotiation fails, the dispute shall be resolved through binding arbitration in accordance with internationally recognized arbitration rules. The arbitration shall be conducted in English and the decision of the arbitrator shall be final and binding on both parties.

18. Force Majeure

Neither party shall be liable for delays or failure to perform resulting from causes beyond their reasonable control, including but not limited to acts of God, natural disasters, pandemics, war, terrorism, government actions, power failures, internet outages, or third-party service disruptions.

19. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the Platform. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

20. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

21. Entire Agreement

These Terms, together with our Privacy Policy and any order-specific agreements, constitute the entire agreement between you and Code Cure Lab regarding the subject matter hereof and supersede all prior agreements, understandings and communications, whether written or oral.

22. Contact Information

If you have any questions about these Terms, please contact us:

• Email: legal@codecurelab.com
• Website: codecurelab.com